BookOTL inc. / CHARPSTAY.com Privacy Policy

May 2024

1. Introduction

At Charpstay, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you publish a property through our services.

2. Information We Collect

We collect various types of personal information, including but not limited to:

- Contact information (name, address, email address, phone number)

- Financial information (bank account details, paypal or other payment platform, etc.)

- Rental history

- Any other information necessary for the rental application process

- Property address to confirm property exists for real

- CITQ # to confirm your property is registered for short time rental

- Unique IDs such as a cookie placed on a computer, mobile or device IDs (when applicable)

- Internet Protocol address (“IP address”) and information derived from IP address such as geographic location.

3. How We Collect Information

- By Asking. We may collect some personal information from you by asking that you provide it to us. For instance, when you register on our Website charpstay.com

- Cookies. Many sites use “cookies,” which are small text files that reside on your computer to identify you as a unique user.

- When you log into your user account via shared sign-in services like Facebook Connect or Gmail or other compatible service, you grant us permission to access specific information about you from the respective social networking site. This may include your user profile, friend list, and profile picture.

4. How We Use Your Information

We use the information we collect for the following purposes:

- To be able to publish your property on other rental platforms (if any selected by the owner)

- To verify your identity

- To recognize you when you return to the Website.

- To communicate with you about your property registration

- To answer questions and respond to your customer service requests.

- To facilitate rent payments and related financial transactions

- To respond to maintenance requests and other inquiries for the fully managed service

- To simplify website navigation, assist in identifying website issues, or improve the website to ensure the best possible user experience.

- To comply with legal obligations and protect our rights.

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

- List your property in the other rental sites such as Airbnb, Booking.com, etc.

- With maintenance contractors or service providers for property maintenance if you select the fully managed service

- When required by law or legal process

- We might share personal or marketing information with our third-party service partners to carry out both offline and online marketing campaigns.

- Partner Companies: We may share your personal information with carefully selected external companies if we believe that their products or services might be of interest to you.

If you prefer not to have your personal information shared in this manner, please reach out to us at the address provided in the Contact us section.

6. Data Security

We take all necessary measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols and technologies to safeguard your data.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. You can exercise these rights by contacting us at : admin@charpstay.com.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes. Nous vous informerons de tout changement significatif.

10. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at admin@charpstay.com.

By using our rental services, you consent to the practices described in this Privacy Policy.

BookOTL reserves the right to amend this Privacy Policy as needed. Please review it periodically to stay informed about how we are protecting and using your information.

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